Clearwave Check-In Kiosk
Our check-in kiosk allows us to streamline the often-cumbersome process of paperwork and lets us focus on you, our patient.
Our new electronic check-in will help:
- Provide a better patient experience for you
- Reduce paperwork for everyone
- Provide your insurance and benefit information in real time
- Shorten the time you spend in our waiting room
- Allow us to give you more personalized attention
When you arrive for your appointment, simply walk up to our kiosk and look for the ✔-IN signage.
Please have your driver’s license and insurance card ready before you touch the kiosk screen.
The kiosk will ask you a series of questions and ask you to scan your driver’s license and insurance card. (You may put the cards back in your wallet after you are done checking in.) The process the first time may take you a little longer, but the next time you visit, you will be asked only to verify your information and scan your cards. After you are done answering the brief questions, please take a seat and we will call you for your appointment.
Please provide your email address and mobile phone number to receive email and mobile text message appointment reminders. You will also have the opportunity to perform a mobile check-in two days prior to your appointment, saving you time when arriving at our office. You will be able to answer all the required questions, sign consent forms electronically, and scan your insurance card and driver’s license, all while using your mobile phone! When you arrive at our office for your appointment, you will then be able to complete an express check-in that will take even less time.
Watch the video to learn more
Privacy and our new registration station
Our kiosk is HIPAA compliant and in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted, allowing us to protect your data even more securely than ever before. The screen does not allow onlookers to view the information unless they are standing directly in front of the kiosk, ensuring patient privacy as you are checking in. You also get to hold on to your insurance card and driver’s license as you will scan them right there at the kiosk.
Frequently Asked Questions
Healthcare should be personal, not electronic! Why are you using a kiosk?
We think healthcare should be personal too! Paperwork and the entire insurance process is a necessary part of every patient visit. The kiosk allows us to quickly and easily get the paperwork out of the way so we can focus on you. It is our goal to provide personalized patient care. Our focus is always on you—our patient—and making the healthcare experience easier and better for you. We believe the kiosk helps us to achieve our goal of putting you first.
Is my privacy protected?
Absolutely. The system is HIPAA compliant and is in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted, allowing us to protect your data even more securely than before.
What if I don’t want to use the kiosk?
You are more than welcome to check in at the desk. One of the great things about electronic check-in is that it allows for shorter waiting room times. If you need help with checking in at the desk or electronically, we are always available to help you.